FAQ's

We have a fit video available for almost every item! This will help you see the fit and flow of the item on one of our models. In every description, there is a suggested size chart as well!

Items ending in $.99 are always final sale. This includes Hot Pink Deals, Accessories of any kind, jewelry, shapewear, etc. Anything purchased with a coupon code greater than 20% is also final sale. 

If you need to change/cancel your order, we totally understand! However, we need to be contacted immediately (find our Contact Info here: julesandjamesboutique.com/pages/contact-us). Our girls are always working to be faster than Amazon Prime! Once our fulfillment team hits process (usually within 2-4hrs), we unfortunately won't be able to make any changes to your order and a return can be started from your end once you receive the package!

You will receive an email confirmation or a messenger notification from us once your order is placed.

We take any of the major credit cards, PayPal, Sezzle, and ShopPay. 

Sezzle is like your credit card: you get your item now and pay later! For example, if you spend $100 dollars today and pay with Sezzle, you will pay $25 today and pay that amount every 2 weeks until your total is paid off, completely interest-free!

ShopPay is Shopify's payment portal. If you want a faster checkout, you can enable ShopPay by entering your phone number and payment information. Once you have done this one time, checking out with ShopPay is super fast and easy.

Due to items selling out quickly, exchanges are sometimes tough! If you'd like to initiate an exchange, send us an email at customerservice@julesandjamesboutique.com and we can do our best to help

Refer to our Return Policy Here: https://julesandjamesboutique.com/pages/return-policy

Once your item is received at our warehouse, it takes 5-7 business days to process. However, our returns department is ALWAYS on top of their game and can usually get it processed quickly!

No. All sale/clearance (ending in $.99) items are a final sale. No exchanges or exceptions!

Email us at customerservice@julesandjamesboutique.com and we will get right on the investigation!

For sure! Be sure to fill out your packing slip included with your order and leave it with our girls at the front counter! They will get it transported to our warehouse where your return will actually be processed!

We recommend reading the care instructions normally located on the inside tag on the left side. Most of our items say hand wash cold and lay flat to dry.

We recommend you make sure to reshape your items while damp in order for them to dry correctly. And of course, continue to follow the care instructions on the inside tag.