Lactic Alpha Cleanser

We want you to LOVE your items. If you need to make a return, we will work hard to make it right! You have 30 days from delivery (or fulfillment date if local pick-up) to return your items. To begin a return, answer the questions on the bottom of your packing slip included with your order so we can process your return correctly. Once you've completed the form, head to your preferred shipping carrier to purchase your return label, or if you're local, drop your package off at our warehouse to avoid shipping charges. 

AM I ELIGIBLE FOR A RETURN?

You will be eligible for a return if your items meet the following requirements:

• unworn
• unwashed
• unaltered
• no makeup stains
• no deodorant stains
• no animal hair
• no smells of smoke
• not final sale (see below for what classifies as final sale)
• within the date ranges specified in the return policy

FINAL SALE:

All sales on sale/clearance as well as items ending in .99 are final. All items purchased with a coupon code/automatic code greater than 20% are final. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, and anything from our "gift" tab. Also, any shapewear (all shapers, leggings, shorts), undergarments, hats and beanies (for hygienic purposes) are final sale.

If you're returning a non-returnable item, you will be responsible for a 20% restocking fee that will be deducted from the retail price of the item. Non-returnable items include, but are not limited to, final sale items or items that are outside of the 30-day return period. 

WHERE TO SEND YOUR RETURNS:

To mail your package to us, mail it to our warehouse at 3719 S HWY 16 Carrollton, GA 30116.

***In-store items and online items are separate, therefore you will have to drop your return off at the location that it was bought from.***

LOCAL PICK-UP RETURN POLICY:

If you are a Local Pickup customer, your 30-day return window starts when your item is fulfilled. If your item isn't picked up by day 30, we will refund your order as a gift card that you will receive in your email that is attached to your account. 

If you pick up and want to return within the window, you can choose to drop off at our store or warehouse locations (with your packing slip filled out).

DO YOU OFFER REFUNDS OR STORE CREDIT?

We offer both! You can choose to get a refund to your original form of payment or if you choose to receive a gift card, we will add an extra $5 to your total amount (this can be used in-store or online).

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

We ask that you allow up to 5-7 business days for us to process your return once it arrives at our warehouse!

DEFECTIVE ITEM:

Email us at returns@julesandjamesboutique.com with photos of the damaged item and we will make it right! 

PURCHASES MADE WITH PINK POINT REWARDS:

Once a reward is claimed and spent, the points are non-refundable. We cannot add points back to your account if you choose to return your item. 

Please note, Jules & James Boutique is NOT responsible for:

1. Delays with USPS or UPS shipping
2. International Duties or Customs Charges
3. Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 

• UPS Claims Support
• USPS Claims Support

**Return policy subject to change without notice.**