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We want you to love your items. If something doesn’t work, you have 30 days from delivery (or fulfillment for local pick-up) to return it.
How to return:
• Fill out the form on your packing slip
• Ship your return using any carrier, or drop it at our warehouse to skip shipping
Return locations:
Warehouse: 3719 S Hwy 16, Carrollton, GA 30116
Local? You may also drop at our store: 118 Rome Street, Carrollton, GA 30116
Online and in-store purchases must be returned to the location they were purchased from.
Local pick-up orders:
Return window starts at fulfillment. Orders not picked up by day 30 are refunded as store credit.
Item condition:
Items must be unworn, unwashed, unaltered, free of stains/odors/animal hair/smoke, and within 30 days. Final sale items not eligible.
Refunds & store credit:
Choose between a refund to your original payment or store credit. Store credit returns receive an extra $5 bonus.
Processing time:
Please allow 5-7 business days after your return arrives.
Final sale items:
Sale/clearance (ending in .99), jewelry, graphic tees, doorbusters, purses, wallets, gift items, shapewear, undergarments, hats, beanies, and purchases with discounts over 20% are final sale. Returning a non-returnable item will incur a 20% restock fee.
Defective items:
Email photos to returns@julesandjamesboutique.com and we’ll make it right.
WHERE TO SEND YOUR RETURNS:
To mail your package to us, send to our warehouse at 3719 S HWY 16 Carrollton, GA 30116.
***In-store items and online items are separate, therefore you will have to drop your return off at the location that it was bought from.***
RETURN POLICY - LOCAL PICK-UP:
If you are a Local Pick up customer, your 30 day return window starts when your item is fulfilled. If your item isn't picked up by day 30, we will refund your order as a gift card that you will receive in your email that is attached to your account.
You can choose to drop off at our store or warehouse locations (with your packing slip filled out).
AM I ELIGIBLE FOR A RETURN?
You will be eligible for a return if your items meet the following requirements:
-unworn
-unwashed
-unaltered
-no makeup stains
-no deodorant stains
-no animal hair
-no smells of smoke
-not final sale (see below for what classifies as final sale)
-within the date ranges specified in the return policy
DO YOU OFFER REFUNDS OR STORE CREDIT?
We offer both! You can choose to get a refund to your original form of payment or if you choose to receive a store credit, we will add an extra $5 credit to your total amount (store credits are given in the form of a gift card, meaning you can use it online OR in-store).
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We ask that you allow up to 5-7 business days for us to process your return once it arrives at our warehouse!
FINAL SALE:
All sales on sale/clearance as well as items ending in .99 are final. All items purchased with a coupon code/automatic code greater than 20% are final. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, and anything from our "gift" tab. Also, any shapewear (all shapers, leggings, shorts), undergarments, hats and beanies (for hygienic purposes) are final sale.
If you're returning a non-returnable item, you will be responsible for a 20% restocking fee that will be deducted from the retail price of the item. Non-returnable items include, but are not limited to, final sale items or items that are outside of the 30-day return period.
DEFECTIVE ITEM:
Email us at returns@julesandjamesboutique.com with photos of the damaged item and we will make it right!
PURCHASES MADE WITH PINK POINT REWARDS:
Once a reward is claimed and spent, the points are non-refundable. We cannot add points back to your account if you choose to return your item.
**Return policy subject to change without notice.**