We want you to LOVE your items. If you need to make a return, we will work hard to make it right! You have 30 days from delivery (or fulfillment date if local pick-up) to return your items. To begin a return, answer the questions on the bottom of your packing slip included with your order so we can process your return correctly. Once you've completed the form, head to your preferred shipping carrier to purchase your return label, or if you're local, drop your package off at our warehouse to avoid shipping charges.
WHERE TO SEND YOUR RETURNS:
To mail your package to us, send to our warehouse at 3719 S HWY 16 Carrollton, GA 30116.
***In-store items and online items are separate, therefore you will have to drop your return off at the location that it was bought from.***
RETURN POLICY - LOCAL PICK-UP:
If you are a Local Pick up customer, your 30 day return window starts when your item is fulfilled. If your item isn't picked up by day 30, we will refund your order as a gift card that you will receive in your email that is attached to your account.
You can choose to drop off at our store or warehouse locations (with your packing slip filled out).
AM I ELIGIBLE FOR A RETURN?
You will be eligible for a return if your items meet the following requirements:
-no makeup stains
-no deodorant stains
-no animal hair
-no smells of smoke
-not final sale (see below for what classifies as final sale)
-within the date ranges specified in the return policy
DO YOU OFFER REFUNDS OR STORE CREDIT?
We offer both! You can choose to get a refund to your original form of payment or if you choose to receive a store credit, we will add an extra $5 credit to your total amount (store credits are given in the form of a gift card, meaning you can use it online OR in-store).
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We ask that you allow up to 5-7 business days for us to process your return once it arrives at our warehouse!
All sales on sale/clearance as well as items ending in .99 are final. All items purchased with a coupon code/automatic code greater than 20% are final. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, and anything from our "gift" tab. Also, any shapewear (all shapers, leggings, shorts), undergarments, hats and beanies (for hygienic purposes) are final sale.
If you're returning a non-returnable item, you will be responsible for a 20% restocking fee that will be deducted from the retail price of the item. Non-returnable items include, but are not limited to, final sale items or items that are outside of the 30-day return period.
Email us at firstname.lastname@example.org with photos of the damaged item and we will make it right!
PURCHASES MADE WITH PINK POINT REWARDS:
Once a reward is claimed and spent, the points are non-refundable. We cannot add points back to your account if you choose to return your item.
**Return policy subject to change without notice.**