Return Policy
We want you to LOVE your items. If you need to make a return, we will work hard to make it right! You have 30 days from delivery (or fulfillment date if local pick-up) to return your items. To begin a return, use our return portal HERE so we can process your return correctly. Once your return is accepted, we’ll send you a label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, if you're local, in the portal opt to drop your package off at our warehouse to avoid shipping charges.
AM I ELIGIBLE FOR A RETURN?
You will be eligible for a return if your items meet the following requirements:
- unworn
- unwashed
- unaltered
- no makeup stains
- no deodorant stains
- no animal hair
- no smells of smoke
- not final sale (see below for what classifies as final sale)
- within the date ranges specified in the return policy
FINAL SALE:
All sales on sale/clearance as well as items ending in .99 are final. All items purchased with a coupon code/automatic code greater than 20% are final. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, and anything from our "gift" tab. Also, any shapewear (all shapers, leggings, shorts), undergarments, hats and beanies (for hygienic purposes) are final sale.
If you're returning a non-returnable item, you will be responsible for a 20% restocking fee that will be deducted from the retail price of the item. Non-returnable items include, but are not limited to, final sale items or items that are outside of the 30-day return period.
WHERE TO SEND YOUR RETURNS:
Go through our return portal HERE and you will be provided with a return shipping label. If you would like to drop off you return select "drop return off" in the return portal. If Redo returns coverage is purchased at checkout then return shipping will be covered. Otherwise, customer will be responsible for the cost of return shipping.
If you are local to Carrollton, you are welcome to drop your package off at our warehouse (address listed above) or drop it off at our store at 118 Rome Street Carrollton, GA 30116.
***In-store items and online items are separate, therefore you will have to drop your return off at the location that it was bought from.***
LOCAL PICK-UP RETURN POLICY:
If you are a Local Pickup customer, your 30-day return window starts when your item is fulfilled. If your item isn't picked up by day 30, we will refund your order as a gift card that you will receive in your email that is attached to your account.
If you pick up and want to return within the window, you can choose to drop off at our store or warehouse locations (with your packing slip filled out).
DO YOU OFFER REFUNDS OR STORE CREDIT?
We offer both! You can choose to get a refund to your original form of payment or if you choose to receive a gift card, we will add an extra $5 to your total amount (this can be used in-store or online).
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
We ask that you allow up to 5-7 business days for us to process your return once it arrives at our warehouse!
DEFECTIVE ITEM:
Start a return immediately and upload photos of the damaged item and we will make it right!
PURCHASES MADE WITH PINK POINT REWARDS:
Once a reward is claimed and spent, the points are non-refundable. We cannot add points back to your account if you choose to return your item.
Please note, Jules & James Boutique is NOT responsible for:
- Delays with USPS or UPS shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
**Return policy subject to change without notice.**