Hey friend-

We want you to LOVE your items. If you need to make a return, we will work hard to make it right!
AM I ELIGIBLE FOR A RETURN?

You will be eligible for a return if your items meet the following requirements:
-unworn
-unwashed
-unaltered
-no makeup stains
-no deodorant stains
-no animal hair
-no smells of smoke
-not final sale (see below for what classifies as final sale)
-within the date ranges specified in the return policy

How do I return my item?

Please be sure to answer the questions on the bottom of your packing slip included with you original order & then head to your preferred shipping carrier.

How many days do I have to return my items?

You have 30 days from delivery (or fulfillment date if local pick-up) to return your items.

Where do I send my return to?

To mail your package to us, send to our warehouse at 3719 S HWY 16 Carrollton, GA 30116.

Can I return items in person?

If you are local to Carrollton, you are welcome to drop your package off at our warehouse in Whitesburg, or drop it off at our store at 118 Rome Street Carrollton, GA 30116.

Do you offer refunds or store credit?

We offer both! You can choose to get a refund to your original form of payment or if you choose to receive a store credit, we will add an extra $5 credit to your total amount (store credits are given in the form of a gift card, meaning you can use it online OR in-store).

How long does it take to process a return?

We ask that you allow up to 5-7 business days for us to process your return once it arrives at our warehouse!

What if my item is defective?

Email us at returns@julesandjamesboutique.com with photos of the damaged item and we will make it right! 

What items are final sale?

All sales on sale/clearance as well as items ending in .99 are final. All items purchased with a coupon code/automatic code greater than 20% are final. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, and anything from our "gift" tab. Also, any shapewear (all shapers, leggings, shorts), undergarments, hats and beanies (for hygienic purposes) are final sale.