Return Policy

Return Policy

We want you to love your purchase! If something isn’t quite right, you have 30 days from delivery or pickup to request a return.

How to Start a Return

• Use our return portal HERE to begin your return
• Once approved, you’ll receive a return label and instructions

Returns sent without approval cannot be accepted

• Local customers can drop off returns at our warehouse/storefront to avoid shipping fees

---

Return Eligibility

To qualify for a return, items must be:

• Unworn, unwashed, and unaltered
• With original tags attached
• Free of makeup or deodorant stains
• Free of animal hair
• Free of smoke or other odors
• Within the 30-day return window
• Not marked as final sale

---

Final Sale Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Items priced ending in .99
• Purchases using coupons or discounts over 20%
• Jewelry
• Accessories (purses, wallets, belts, hats, etc.)
• Items from the Gift & Home section
• Undergarments, shapewear (including leggings, shorts, tank tops), and swimwear

No exceptions

---

Refunds & Store Credit

• We offer store credit only for approved returns
• Store credit is issued as:
  • A gift card (for in-store or website purchases)
  • App credit (for app purchases only)
• Store credit never expires

---

Processing Time

Please allow 5–7 business days for your return to be processed after it arrives at our warehouse.

---

Defective Items

Received a damaged item?

• Start a return here
• Upload photos of the issue
• We’ll take care of it

---

Additional Information

Jules & James Boutique is not responsible for:

• Shipping delays (USPS or UPS)
• International duties or customs fees
• Lost, damaged, or marked-delivered packages

To file a claim:

• UPS Claims Support
  
• USPS Claims Support
  

---

Note: Return policy is subject to change without notice.